TERMS & CONDITIONS FOR GROUP BOOKINGS
- NATURE OF GROUP BOOKINGS
A group booking is a pre-arranged travel package where flights, accommodations, transfers, and tours
are secured collectively for all participants. Rates are based on group arrangements and are computed
as a package, then distributed per person. Payments made are used to secure airline seats and land
arrangements in advance; therefore, these are generally NON-REFUNDABLE. - MINIMUM GROUP REQUIREMENT
Group packages are based on a required minimum number of participants to proceed at the published
rates. If the minimum number is not met, Aboex Travel & Tours reserves the right to cancel, reschedule,
or revise the package cost. Clients will be informed of available options, which may include proceeding
at a revised rate or transferring to an alternative schedule. - RESERVATION, PAYMENT SCHEDULE & GUARANTEE DEPOSIT
To secure a slot, a non-refundable guarantee deposit is required per person. Payments are considered
valid only once received, cleared, and acknowledged through Aboex Travel & Tours’ authorized payment
channels.
For all confirmed bookings with deferred departure dates, payment shall strictly follow the applicable
installment schedule based on package type or value, as follows:DOMESTIC PACKAGES
For domestic group bookings, a non-refundable guarantee deposit of PHP 8,000 per person is required to secure a reservation. At least 50% of the remaining balance must be settled according to the prescribed payment schedule, with full payment due no later than 45 days prior to departure.PACKAGES ₱60,000 AND BELOW
For packages valued at ₱60,000 and below, a non-refundable guarantee deposit of PHP 15,000 per person is required to secure a reservation. At least 50% of the remaining balance must be settled according to the prescribed payment schedule, with full payment due no later than 45 days prior to departure.PACKAGES ₱61,000 TO ₱120,000
For packages valued between ₱61,000 and ₱120,000, a non-refundable guarantee deposit of PHP 20,000 per person is required to secure a reservation. At least 30% of the remaining balance shall be paid on the second payment schedule and another 30% on the third payment schedule, with full payment due no later than 45 days prior to departure.PACKAGES ₱121,000 AND ABOVE
For packages valued at ₱121,000 and above, a non-refundable guarantee deposit of PHP 40,000 per person is required to secure a reservation. At least 25% of the remaining balance shall be paid on the second payment schedule and another 25% on the third payment schedule, with full payment due no later than 45 days prior to departure.
Bookings made less than 45 days prior to departure require FULL PAYMENT UPON CONFIRMATION.
All guarantee deposits are strictly NON-REFUNDABLE, NON-REBOOKABLE, and NON-TRANSFERABLE,
as these are used to secure your reservation with our partner airlines, hotels, and tour operators.
All payments made shall be applied toward the total package cost, and the full outstanding balance must
be settled on or before the required full payment deadline. Failure to settle any required payment within
the prescribed period may result in automatic cancellation of the booking and forfeiture of payments
made. Aboex Travel & Tours reserves the right to release and reassign the slot to other clients without
further notice.
Applicable taxes, surcharges, and government-imposed fees are subject to change without prior notice.
Any adjustments will be communicated accordingly. - CHANGES & NO-SHOW
Requests for changes, including travel dates or passenger details, are subject to supplier approval and
may involve additional charges. A change of travel date or transfer to another group schedule may be
allowed provided that airline tickets have not yet been issued; however, this is extended as a one-time
courtesy only, and any subsequent changes may be subject to penalties or full forfeiture of payments
made. Failure to appear on the scheduled travel date will be considered a no-show and will be subject
to full cancellation charges. - CANCELLATION & FORFEITURE
All cancellation requests must be submitted through our official communication channels. Deposits are
automatically forfeited once a booking is cancelled. Additional cancellation charges may apply
depending on the policies of the airline, hotel, or tour operator. Cancellations made close to the
departure date may result in full forfeiture of the total package cost.
Supplier penalties and administrative or service charges are separate, and all applicable fees will be
communicated at the time of cancellation. Any refundable amounts, if applicable, will be processed
within 30-60 business days after cancellation confirmation, subject to the rules of the respective
supplier. - NON-REFUNDABLE CASES
Deposits, promotional fares, confirmed group packages, no-show bookings, and any unused services
such as flights, hotels, tours, and transfers are NON-REFUNDABLE. - VISA DENIAL
Visa approval is solely at the discretion of the respective Embassy or Consulate. Aboex Travel & Tours
does not guarantee visa approval under any circumstance. In the event of visa denial, visa processing
fees remain NON-REFUNDABLE. Payments already made to airlines, hotels, and tour operators may be
partially refundable, subject to the policies of the respective suppliers, and administrative or service
charges may apply. Any refund, if applicable, will be processed within 30-60 business days after the
cancellation or visa denial confirmation, in accordance with the rules of the respective supplier. - TRAVEL DOCUMENTS & ITINERARY ARRANGEMENTS
Travel documents, including airline tickets and service vouchers, will be released 3-7 days before
departure, provided that full payment has been received. Hotel accommodations may change
depending on availability but will remain within the same category. Final assignments and itineraries
will be reflected in the service voucher. Itineraries are subject to adjustments due to operational
conditions such as weather, traffic, or supplier requirements. While Aboex Travel & Tours will make
reasonable efforts to follow the planned schedule, personal requests, additional stops, or deviations
outside the group package are NOT guaranteed and may incur additional costs. All changes will be
communicated during the pre-departure briefing or via the service voucher. - FORCE MAJEURE
Aboex Travel & Tours shall not be held liable for disruptions beyond its control, including but not limited
to weather, airline schedule changes, government restrictions, natural disasters, or other unforeseen
events. Refunds, rebooking, or travel credits in such cases will depend on the policies of the respective
suppliers. If a refund is applicable, it will be processed within 30-60 business days from approval by the
supplier. Administrative charges may apply. - CLIENT RESPONSIBILITY
Clients are responsible for ensuring that all travel documents, including passports and visas, are valid,
complete, and compliant with the requirements of their destinations. Aboex Travel & Tours is NOT liable
for denied boarding, denied entry, or any additional expenses arising from incomplete or invalid
documentation, non-compliance with regulations, or failure to follow scheduled timelines. Clients are
also responsible for their baggage, personal belongings, and valuables during travel. Any loss, damage,
or theft is the responsibility of the client. Travel insurance is highly recommended to protect against
unforeseen events, including but not limited to medical emergencies, trip cancellations, lost or damaged
baggage, and other travel-related risks. Clients are encouraged to secure appropriate insurance
coverage prior to departure. - DATA PRIVACY & DOCUMENT HANDLING
All personal and travel information submitted will be handled confidentially and used solely for travel
arrangements. Clients consent to the collection and processing of such information for booking
purposes. - CONTACT
For cancellations, refunds, or concerns, please use our official email channels at
sales@aboextravel.com.ph and helpdesk@aboextravel.com.ph. Always copy your attending agent to
ensure proper coordination and timely response. CONFORME
By completing payment and confirming the group reservation, the client acknowledges that they have read, understood, and fully agreed to all Terms & Conditions stated herein, including applicable airline, hotel, and supplier policies, package rates, charges, cancellation policies, payment conditions, and other supplier requirements.Such payment and confirmation shall constitute acceptance of these Terms & Conditions and shall be deemed legally binding upon booking confirmation.